How can we help?
Promoted articles
- How do I get an inPOWER Prepaid Mastercard®?
- Do I need to present my card when loading money?
- Do I need to maintain a minimum balance?
- What is the maximum balance allowed on my card account?
- What is the maximum ATM withdrawal amount per transaction?
- What is the maximum daily load amount?
- What is the minimum load amount?
- Where can I load my card?
- How long does it take for a transaction to post to my account?
- Can I pay bills or make purchases online with my card?
- How do I withdraw money from my card at an ATM?
- What is a PIN (Personal Identification Number)?
- Where can I use my card?
- I received a call or email requesting additional information to verify my identity. What should I do?
- How do I file a dispute?
- How do I set up direct deposit?
- Can I direct deposit my Federal Tax Refund onto my card?
Getting Started
Adding Money
Loads
- Do I need to present my card when loading money?
- Do I need to maintain a minimum balance?
- What is the maximum balance allowed on my card account?
- What is the maximum ATM withdrawal amount per transaction?
- What is the maximum daily load amount?
- What is the minimum load amount?
Using Your Card
Holds/Preauthorizations
Card Usage
- How long does it take for a transaction to post to my account?
- Can I pay bills or make purchases online with my card?
- How do I withdraw money from my card at an ATM?
- What is a PIN (Personal Identification Number)?
- Where can I use my card?
- What are the fees associated with my card?
My Account
Card Features
About My Card
- How do I set up direct deposit?
- Can I direct deposit my Federal Tax Refund onto my card?
- How long does it take for my check to direct deposit onto my card?
- Should I mark "checking" or "savings" on my employer/benefit provider's direct deposit form?
- What card number should I use for direct deposit?
- What bank and routing number should I use for direct deposit?