Using Your Card

Holds/Preauthorizations

• Why is my money being held?
• Why was my card declined when I had enough money in my account?
• What is a "hold" or "preauthorization"?

Card Usage

• How long does it take for a transaction to post to my account?
• Can I pay bills or make purchases online with my card?
• How do I withdraw money from my card at an ATM?
• What is a PIN (Personal Identification Number)?
• Where can I use my card?
• What are the fees associated with my card?

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